Customer Service
- Mission Statement
- About Us
- Contact Us
- Shipping & Delivery
- Returns & Refunds
- Ordering
- Payments
- Terms and Conditions
- Mission Statement
- "We WILL offer superior services and related products that will help our clients move better and become stronger, fitter and leaner. We will NEVER compromise our ethics or integrity in the name of profit or quick-fix shortcuts to achieve your goals and will build into each product that we provide a level of quality, performance and value that will earn the respect and loyalty of our customers". -- James Breese, RKC.
- About Us
- Kettlebell Fever is the official UK home of Dragon Door and the RKC School of Strength and Movement. Unlike generic fitness and personal training, we live and breathe health and fitness and practice what we preach, staying at the cutting edge of the industry! And guess what? We want to share what we know with YOU!
Here, at Kettlebell Fever, we are proud of our exceptional coaching and involvement in the RKC community. Commited to improving health and fitness, we aim to educate others in strength techniques, ensuring movement quality is maintained at all stages. Our belief is that we can only achieve these goals by continually updating and investing in our own fitness education.
Our teaching methods are grounded in the RKC Hardstyle system. Kettlebells are just one element of this structure that includes joint mobility, stretching, Indian Clubs, bodyweight exercises, barbell strength training and the Functional Movement System principles.
We are commited to offering a leading service in this fieldwork and work exceptionally hard at being the best at what we do. But, hey! We would say that, wouldn’t we! Don't take our word for it - come and see for yourself! - Contact Us
- We are an Internet business and prefer to be contacted via email. This will allow us to respond and handle queries much more efficiently.
The best way to do this is by creating an account with us, navigating to Help Desk under My Account and then simply creating a new ticket. Doing this will ensure you receive a speedy reply. It will also enable us to keep track of all correspondence with you and so maintain our high levels of customer service.
Alternatively you can contact us via our twitter or facebook pages which are proving to be a very popular option and which often result in the fastest replies.
Our office hours are 9am to 5pm, Monday to Friday. If you need to contact us by phone, please do so on +44 (0) 1686 68 90 90 - Shipping & Delivery
- Kettlebell Fever uses the best carriers to make sure your order gets to you on time.
Delivery Time - We keep you informed!
Shortly after you place your order, you will receive an Order Confirmation email to confirm your order details, including shipping and delivery costs. Once your item has prepared for shipment and ships, you will receive a Despatched Notification email with carrier and tracking information, if available.
You can check your ORDER STATUS 24 hours a day, 7 days a week. To view the most up-to-date status of your order please log into your account.
Shipping and Delivery Estimates
The items on your order will ship as soon as they become available. In-stock items will ship within 48hrs of receipt of your orders. Orders received after 11am on Friday or during the weekend, are not processed until the next working day. 24 hour delivery refers to Monday - Friday delivery ONLY! Excluding Bank Holidays.
Shipping Methods and Costs
The Kettlebell Fever Store offers the following shipping methods:
Royal Mail First Class Recorded Delivery for all Books and DVDs
APC 24hr Delivery for all Kettlebells and Rumble Rollers
Shipping and packaging costs are calculated on the weight and size of each product and displayed before you complete your order on KettlebellFever.com. All Kettlebells over 28kg incur a £10 handling charge which is included in the total cost of the product. This is a fee charged by the shipping company for delivery and not by Kettlebell Fever Ltd. We will provide APC with a contact telephone number for each customer in order to facilitate the delivery of each order and so that if any problems arise you can re-arrange a delivery slot that fits in with your schedule.
Shipping Restrictions
Please remember your kettlebell package will be MUCH heavier than the average parcel. We advise that at least two people are available to help carry the equipment on delivery. Health and Safety rules state that it is up to the delivery driver's discretion as to whether he can safely attend non-ground floor flats and cannot enter customer property. We recommend customers are present and have taken suitable measures to accommodate this policy.
When ordering your items from Kettlebell Fever Ltd, you agree to abide by the terms and conditions set out by APC Overnight Delivery. For full details please visit www.apc-overnight.com. Kettlebell Fever will not issue refunds on delivery charges unless otherwise stated in our Terms and Conditions and Refunds policies. For customer complaints and refunds regarding delivery please contact us via the Help Desk feature in your customer account.
24hr Delivery refers to the UK Mainland ONLY with delivery taking place between Monday - Friday ONLY with the exception of the following post codes: - IV1-24 IV26-28 IV40 IV52-54 PA40 PH30-32 PH34-41 KW1-3 KW5-14 PA36, which will be on a 2 day service. Scottish Offshore Islands (HS1-9 IV41-51 IV54-56 KA27-28 KW15-17 PA20 PA41-49 PA62-76 PH42-44 ZE1-3) will be a 2 - 3 day service. Northern Ireland and Ireland will be a 2 - 3 day service. Delivery to the European Union will include the following Countries: - Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Delivery to Europe will take up to 10 working days. - Returns & Refunds
- How sure are we that our products will work for you? Simply order today and put our products to the test right now!
We offer a simple, no excuses, 100% money back guarantee!
If you are not absolutely one hundred percent thrilled with your purchase, Kettlebell Fever Ltd will refund you your entire purchase price. Anytime! Any Reason! Guaranteed!
That's how sure we are!
Obviously, we would go out of business if our products didn't work the way we say they do, right? Well, that's how sure we are! With the promise of a full refund if you're not satisfied, you have nothing to lose! Go ahead — try it today!
Goods can be returned for a full refund, including delivery charge, if they are faulty or if the wrong item has been despatched. If the goods have been despatched as ordered, they can be returned for a refund, but only for the cost of the goods, not the delivery charge.
The card used for the purchase will be credited with the original purchase amount, less any delivery charge, paid where appropriate. Items must be unused, still have their original packaging and labelling, and be accompanied by a copy of the original delivery note. Nothing in these conditions affects your statutory rights as a consumer.
Please contact us via the Help Desk feature in your customer account to let us know which items you will be returning and post to:
Kettlebell Fever Ltd
Haulfryn
Llandinam
Powys. SY17 5DJ - Payments
- We understand the importance of Secure Internet Shopping and that when you order items from KettlebellFever.com you will want to have 100% trust in the service we provide. For those very reasons we have teamed up with RBSWorldpay and PayPal.
WorldPay operates in over 40 countries, is one of Europe's largest payment services providers and is a major global leader in payment processing. There are more than 165 million payment cards in UK alone and RBS Worldpay handles almost half of all UK transactions, reliably and confidently.
All payments made to Kettlebell Fever Ltd will be made in £GBP: Great British Pound.
- Terms and Conditions
- If you wish to view our Terms and Conditions please do so by clicking here. PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE
